Privacy Policy

Casa della Speranza LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites (including https://schouseofhope.org/), contact us, or interact with our services and SMS communications from SC House of Hope.

By using our sites or providing your information, you agree to this Privacy Policy.

1) Information We Collect

Contact information: name, email, phone number, service address, and details you submit through forms or chat.

Service and account data: appointments, preferences, messages, support history.

Device and usage data: IP address, browser, device type, pages visited, referring URLs.

Cookies and similar tech: tags and local storage used for site functionality, analytics, and marketing where permitted.

Lead sources: information from advertising partners, directories, or referrals where allowed by law.

2) How We Use Information

Provide, schedule, and support services from SC House of Hope

Send confirmations, reminders, updates, and support messages

Respond to inquiries and provide customer care

Improve sites, services, and user experience

Conduct analytics, debugging, and security monitoring

Send marketing communications if you have opted in

Comply with legal obligations and enforce policies

3) SMS/Text Messaging Program

If you provide your mobile number and opt in via an explicit checkbox on our forms, you agree to receive SMS from Casa della Speranza LLC (SC House of Hope).

Types of messages: confirmations, reminders, service updates, and, if you opt in, promotional offers.

Consent: SMS consent is not a condition of purchase.

Frequency: message frequency varies.

Rates: message and data rates may apply.

Opt out: reply STOP to stop messages.

Help: reply HELP for help or contact [email protected] or (864) 215-4200.

Opt back in: after opting out, you can re-subscribe by replying START.

Carrier disclaimer: carriers are not liable for delayed or undelivered messages.

Consent records: we log the date/time of consent, source URL, IP address, and the consent text shown at sign up.

4) Legal Bases (where required, e.g., EEA/UK)

We process personal data based on contract necessity, legitimate interests (service quality, safety, improvement), consent (marketing and certain cookies), and legal obligations.

5) How We Share Information

We do not sell personal information. We may share data with:

Service providers: hosting, analytics, messaging, payment, and customer support partners bound by contract

Professional advisors: auditors, accountants, legal counsel

Authorities: when required by law or to protect rights, safety, and property

Business transfers: in connection with a merger, acquisition, or asset sale

6) Cookies and Analytics

We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can manage cookies in your browser settings; disabling cookies may affect functionality.

7) Your Choices and Rights

SMS: reply STOP to opt out; reply HELP for help.

Email marketing: use the unsubscribe link.

Access/correction/deletion: email [email protected] with your request.

Regional rights (e.g., California, EEA/UK): you may have additional rights such as access, correction, deletion, portability, and objection. Contact us to exercise these rights.

8) Data Retention

We retain personal information only as long as necessary for the purposes in this Policy, to provide services, to comply with law, and to resolve disputes. SMS consent records are retained as required for compliance.

9) Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will act appropriately.

11) International Transfers

If you access our sites from outside your country, your information may be processed in jurisdictions with different data protection laws.

12) Third-Party Links

Our sites may link to third-party websites or services. We are not responsible for their content or privacy practices. Your use of third-party sites is at your own risk.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page.

14) Contact Us

Casa della Speranza LLC (SC House of Hope)

Email: [email protected]

Phone: (864) 215-4200